I. Dispute Resolution of Platform Rules: Adapt to platform mechanisms and defuse risks related to accounts and funds

Platform penalty appeal and account protection: For common penalties on the platform, assist merchants in analyzing the reasons for the penalties, collecting appeal evidence, drafting appeal materials that meet the platform's requirements, following up on the appeal progress throughout the process, and promoting the platform to revoke the penalties and restore account permissions. If the account is frozen, assist the communication platform in unfreezing the funds to reduce the risk of a broken capital chain.

Platform policy interpretation and compliance guidance: Real-time tracking of policy updates from platforms such as Alibaba and Amazon, providing compliance training for merchants, and assisting in improving store operation processes. Assist merchants in connecting resources and completing compliance filing to avoid disputes caused by improper policy coordination.

Platform dispute mediation and negotiation: When merchants and the platform have differences regarding the application of rules and the rationality of penalties, assist merchants in connecting with the platform's customer service and dispute resolution team. Through written communication, clearly state their viewpoints to accelerate the progress of dispute resolution.

Ii. Cross-border Logistics and Intellectual Property Disputes: Unblocking the Bottlenecks in Cross-border Rights Protection

Cross-border logistics dispute resolution: In response to common issues in cross-border logistics, assist merchants in fixing evidence and claiming compensation from logistics companies to minimize losses.

Cross-border intellectual property complaint response: When merchants encounter intellectual property complaints, they should negotiate and reach a settlement with the rights holders to avoid heavier penalties from the platform.

Iii. Service Advantages: Adapted to the characteristics of cross-border e-commerce, efficiently resolving disputes

Proficient in platform rules: Familiar with the dispute resolution processes, penalty mechanisms and appeal requirements of mainstream cross-border platforms such as Alibaba International Station and Amazon, capable of precisely matching platform rules to formulate rights protection strategies and increase the success rate of appeals.

Efficient response and implementation: Quickly diagnose disputed issues and formulate rights protection plans; Follow up on the progress throughout the process and synchronize the results in a timely manner, allowing merchants to focus on store operations without distractions.